ALLERGEN INFORMATION
Please read before ordering.
Food allergies and intolerances are taken extremely seriously at Hestia Patisserie.
Hestia is run from my home kitchen, which is a shared environment where multiple allergens are regularly handled. While careful working and cleaning practices are used to reduce the risk of accidental cross-contamination, I cannot guarantee that Hestia products will be completely free from traces of allergens handled within the kitchen.
If you or anyone eating your order has a food allergy, intolerance or coeliac disease, please tell me before placing your order.
The Hestia Kitchen
The Hestia kitchen is also my home kitchen. Of the 14 allergens regulated in the UK, the following may be present within the shared kitchen environment:
Celery • Cereals containing gluten • Crustaceans • Eggs • Fish • Lupin • Milk • Mustard • Tree nuts • Peanuts • Sesame • Soya • Sulphur dioxide and sulphites
Molluscs are not currently handled within the kitchen.
This does not mean that every Hestia product contains all of these allergens. The allergens deliberately present as ingredients vary from product to product, and allergen information is provided for the specific products you order.
Because ingredients, suppliers and recipes can change, please don't rely on allergen information from a previous Hestia order.
Dietary Requirements
Some Hestia recipes can be adapted for particular dietary requirements, and some products may naturally be made without certain allergenic ingredients.
However, an adapted recipe does not change the environment in which it is made. The same kitchen, equipment and preparation areas are used for products containing a wide range of allergens.
For that reason, please always tell me why you need a particular dietary adaptation when enquiring - for example, whether it is a preference, intolerance, coeliac disease or food allergy. This allows me to give you the most appropriate information about whether I can accommodate your requirements.
Where I don't believe I can safely meet an allergen requirement, I will always tell you.
Tell me before you order.
Please include all allergies, intolerances, coeliac disease and other dietary requirements when you first enquire, even if you've ordered from Hestia before.
I can then check the ingredients and preparation of the products you're considering and discuss whether your requirements can be accommodated before your order is confirmed.
If you're ordering for a gathering, celebration, wedding or event, please make sure you ask your guests about dietary requirements early enough for us to discuss them before your menu is finalised.
Never assume that a product is suitable based on its name, appearance or a previous order.
When your order arrives.
Every Hestia order is supplied with written ingredient and allergen information for the products you've ordered.
I provide a full ingredients list and clearly identify the regulated allergens contained within each recipe, so you can check the information again when your order is collected or delivered.
If you're serving Hestia to other people, please keep this information available for your guests so they can check the ingredients and allergens before eating.
If anything is unclear, please ask before serving the product.
If you are unsure, please ask.
If you or someone eating your order has a serious food allergy, multiple allergies or coeliac disease, please contact me before placing an order so that we can discuss your requirements.
Hestia is not an allergen-free kitchen, and there may be circumstances where I cannot safely accommodate a particular requirement.
I would always rather tell you that Hestia isn't suitable for your needs than give you reassurance I can't stand behind.